Terms & Policy

Please read these Terms and Conditions carefully before using the services offered by Arkod smart logistic network Sdn Bhd (“ARKOD“) or (“We”, “Us”, “Platform”or “Our”), a company incorporated under the laws of Malaysia. These terms set forth the legally binding terms and conditions for your use of Our Services as contained in http://www.arkod.com.my (“Website“) (collectively with the site, referred to as “Services“).

By accessing this site, you are indicating your acknowledgement and acceptance of these terms of use. These terms of use are subject to change by our company at any time in its discretion.

Your use of this site after such changes are implemented constitutes your acknowledgement and acceptance of the changes. Please consult these terms of use regularly.

1. Definitions and Interpretation

(a) In these Terms, the following definitions and rules of interpretation apply unless otherwise defined or the context requires otherwise:

  • Consignment - A parcel or a group of cargo sent to a single address.

  • Consignee/Receiver/Recipient - The person who receives the consignment.

  • Shipping Labels - The documentation placed on the parcel and invoice address.

  • Third Party - The order placed through the site utilising the account that ARKOD has with the carrier.

  • Working Day - Monday to Friday from 9am to 5pm, except public holidays.

  • Customers” means any and all persons who request(s) for or otherwise acquire services from the Participating Providers through the use of the Platform. “Customer”, “You” and “Your” shall be construed accordingly;

  • Platform” means the App, our website(s) and other related online and offline platform(s) supplied by us to any Customer(s) and/or Participating Provider(s) through which they may obtain the Services

  • Participating Providers” means the persons, transporter drivers(delivery agent), mover or vehicle operators whose services are offered and may be requested through the use of the Platform, and “Participating Provider” shall be construed accordingly;

  • Region” means the region in which you access, or use the Platform and/or Services;

  • Relevant Laws” means any and all applicable laws and regulations in the Region from time to time relevant to your use of the Platform and/or the Services;

  • “Services” means any and all goods and services provided by us to any Customer(s) and/or Participating Provider(s) by means of their respective use of the Platform (including but not limited to the services described in clause 3 and any schedules (if any) thereto); and

  • “Terms” means these terms and conditions, which may be amended and supplemented by us from time to time in accordance with clause

2. Application and Acceptance of the Terms

By accessing this site, you are indicating your acknowledgement and acceptance of these terms of use. These terms of use are subject to change by our company at any time in its discretion.

Your use of this site after such changes are implemented constitutes your acknowledgement and acceptance of the changes. Please do not use the Services or the Sites if you do not accept all the Terms.

  • ARKOD may amend any Terms at any time by posting the relevant amended and restated Terms on the Sites. By continuing to use the Services or the Sites, you agree that the amended Terms will apply to you.

  • Subject to your compliance with these Terms, we grant you a limited, non-exclusive, revocable and non-transferable licence to download and install one copy of the App on your mobile device or otherwise and to run such copy of the App solely for your own use.

  • Subject to your compliance with these Terms, we grant you access and/or use of the Platform on your computer and/or mobile device or otherwise.

  • Your use of the Platform grants you no rights in relation to our intellectual property rights (including, without limitation, copyright, trademarks, logos, graphics, photographs, animations, videos and text or rights in and to the Platform) or the intellectual property rights of our retail or advertising partners, other than the non-exclusive and non-transferable personal right to use and receive the Services in accordance with these Terms.

  • You must not (i) license, sub-license, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Services or the Platform in any way; (ii) modify or make derivative works based upon the Services or the Platform; (iii) create Internet “links” to the Platform or “frame” or “mirror” any other server or wireless or Internet-based device; (iv) reverse engineer or access the Platform in order to (1) design or build a competitive product or service, (2) design or build a product using similar ideas, features, functions, graphics or other intellectual property products of the Services or the Platform, or (3) copy any ideas, features, functions, graphics or other intellectual property products of the Services or the Platform; or (v) launch an automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, or unduly burden or hinder the operation and/or performance of the Services or the Platform.

3. Use of Internet as Medium of Communication

You acknowledge that the internet is not a secure medium and information submitted for the Services hosted on Our Website may be accessed by third parties. ARKOD accepts no liability whatsoever in this circumstance.

4. Services

  • We offer a technology platform to provide information and a means for you to obtain services from Participating Providers through the use of the Platform. The Platform allows you to send a request(s) for services (together with information in relation to such request) to ARKOD and we will arrange for collection and delivery of the consignment/s, offering a third-party broker service with major reputable carriers, Arkod has the sole discretion to accept or reject each such request. If we accepts a request, the Platform will notify you and provide you with information about the Participating Provider(carrier) such as the name, contact number, rating, details of registered vehicle (as applicable).

  • You acknowledge and agree that we act only as an intermediary between you and the Participating Provider(s) (Carrier)and we are not your agent or the agent of the Participating Provider(s)(carrier). We are not a transportation carrier or any logistic provider and do not provide transportation services.and storage facilities We are not responsible for the behaviour, negligence, conduct, actions or inactions on the part of the Participating Provider(s)(carrier) whose services you may use (through the Platform or otherwise). Any contract for the provision of services is between you and the Participating Provider(s) and not us. Other than providing settlement of payment arrangement services in accordance with clause 5, we have never been and shall never be a party to any agreement (to be) entered into between you and any Carriers(s). If there is any dispute in relation to the services provided then that dispute must be taken up by you with the relevant Carrier(s) directly.

  • ARKOD - DOES NOT come into direct contact with the consignment/s but arranges the shipment through any one of the carriers that we hold an account with.

  • The carrier has the right to refuse a consignment for given reason such as insufficient packaging or the consignment being too large. In addition, ARKOD has the right to refuse any order/user from our system.

  • All queries/claims must be directed through ARKOD, who will then contact the relevant carrier on the sender's behalf. If the carrier is contacted directly, ARKOD may not be able to assist you with your query at a later date.

  • If you fail to collect your ordered item during the delivery time, you may contact ARKOD to request for an alternate collection time.

  • You must keep secured and confidential and not disclose to any third party any username or password that we may provide to you in relation to access to the Platform and/or the Services.

  • We shall assume that any person using your mobile device, your username and password is you or a person authorized by you.

  • Any form of documentation provided by Us must not be copied or made available to any third party or use for any other purpose other than the intended and agreed purpose as indicated in Our Website.

5. Prohibited Items & Items with limited liability

  • Please note that certain items are Prohibited Items and cannot be sent by any of our services. Check your item against the prohibited item list here. If any one of the following items in this list is collected by carrier, you are then liable to be surcharged and your parcel returned. No refund of postage will be made and compensation claims will be void. We have the right to dispose of any Prohibited Items, in whole or in part, as we decide and reserve the right to charge you for any reasonable costs we incur in doing so.

  • It is of the customer's responsibility to either read the terms and conditions or to contact us to see if your parcel /goods is acceptable.

  • ARKOD has the right to intercept, hold and investigate the contents of any parcel that is suspected to contain prohibited items and/or is suspected to be related to a case of fraud. Police will be notified if necessary.

  • NO CARRIAGE OF ANY PERSON are allow in cargo compartment for any distance or reason ever.

  • ARKOD has the rights to reject or cancel to accept the items, cargo or parcel of extraordinary value or items that are irreplaceable should not be moved via our carrier

  • Mover does not hold out to transport jewellery, objects d’art, currency, documents items of unusual value or rare metals. Unless otherwise indicated herein or agreed to by contract.

  • Mover shall not be required to accept for transportation any truckload shipment which exceeds gazetted by Land Public Transport Commission (SPAD) and Road Transport Department (JPJ) weight limit or which occupies more than the full visible capacity of the lorry which is provided or size of lorry that have been booked prior to pick up date even if the lorry provided may be able to carry the excess load.

6. Collection & Delivery

  • Our website takes all booking data as per the customers input when using the Quote & Book system. If the collection does not happen or was not given within the time slot allocated, it is the customer’s responsibility to inform ARKOD via email of a failed or partial collection. We will then endeavor to rearrange another collection which is convenient to the customer. If not reported or given to the carrier, orders will be valid for only seven (7) days. Over time of orders will automatically be cancelled through system without refund.

  • Collections & deliveries are made on working days only. Kindly refer to the operation hours for East Malaysia states:
    - Monday to Saturday (1300 pm and 1800pm hrs local time)
    - Sunday & Public holiday OFF
    Noted: unless special arrangement already been made and agreed upon for timing beyond previously mentioned time.

  • Appointments shall be made at no charge. Participating provider shall not be liable for late deliveries or unkept appointments due to circumstances beyond mover’s control such as but not limited to weather and traffic conditions, store loading and wait times, customer special requests, and other unexpected barriers to loading or unloading.

  • Only BL/consignment note generated by ARKOD is acceptable for collection and delivery. A /consignment note MUST be printed out in good condition.

  • The consignor or representatives have to be at the collection address during collection hours as stated under carrier service info. No refunds and re-collection of shipments for unattended collection.

  • Please note that all guaranteed services start once the consignment is collected. No refunds will be given once the parcel/goods has been collected by transporter(lorry driver) / dropped to collection point or carrier warehouse /office /branch. If the collection fails, it is the customer's responsibility to inform ARKOD to reschedule for the next collection. No refunds or discount for failed collections.

  • If the consignee is not in during delivery, carrier driver from certain companies may leave a calling card at the door step requesting for manual collection. Otherwise, the consignment may to be returned to depot.Consignee can pick up their goods or parcel from the depot

  • Third Party Collections: This is where the customer is arranging for a collection from a third-party, where the collection address does not belong to the account holder.

  • It is the customer's responsibility to ensure there is somebody at the third-party collection address to hand the goods to the transporter

  • Track & Trace details are only available after the collection of consignments.

  • The consignor must request for a signature on the Sender’s Copy or delivery form ) from the transporter driver upon collection.

  • Any shipments which were not attached with a Consignment Note imposes no responsibility upon the carrier if anything were to happen to the shipment during transit.

  • Carrier driver/mover/installer assumes no responsibility for insuring or otherwise providing for clearance of lorry through or inspection by premise’s management. Carrier driver/Mover/installer is not responsible for the application for entry permit into pickup or delivery premise if the management rule and regulation require entry pass or permit to be applied before hand.

  • Carrier driver/Mover or party in possession shall not be liable for loss, damage, deterioration of the goods or delay in delivery due to the process for management clearance or inspection.

  • For on demand services, once order has been successfully placed, cancellation is not allowed and no refund will be given

  • The rates named herein include pickup or delivery at all points within the limits of the cities, towns, villages and other points from and to which rates apply, but each booking will include only pickup and one delivery unless special request are made and the additional charges is agreed upon.

  • WAITING TIME: Carrier driver/Mover shall allow (one) hour of waiting time both for loading and unloading to begin. Such time shall commence from the time the mover arrived or from the time the mover was requested to wait for loading or unloading to start, whichever is later.

  • For Large items such as Furniture, electric Appliances include washers, dryers, refrigerators, massage chair. We are unable to deliver on Sundays, Public holidays or at specific times(e.g. at 9am before 5 pm. After 7pm etc) our delivery fee is not inclusive of any additional costs such as installation or 3rd party fees.

  • There will be an additional delivery charge for buildings without lifts or if your products cannot fit in the lift and the Participating provider team has to use the stairs. Our delivery service only covers addresses within 30m from the unloading point. A RM50 surcharge/item will be collected by the delivery service provider for addresses outside this scope.

7. International Shipment

  • Shipper shall pay or reimburse the cargo for all Shipment charges, ancillary charges, duties and taxes owed for services provided by the forwarding agent or incurred by the forwarding agent on Shipper’s or Receiver’s or any third party’s behalf and all claims, damages, fines and expenses incurred if the Shipment is deemed unacceptable for transport.

  • Custom Clearance: You are pre-paying for the postage charges of your consignment/s only. ARKOD has no control over any customs queries or charges that may arise. Customs charges must be paid in addition by the receiver when delivery is made. ARKOD reserves the right to pass these charges directly onto the person that placed the order. If you do not wish to pay the charges and the consignment is returned, all return charges will also be passed on. We shall not be responsible for any local customs charges, import taxes or duties, temporary import export charges, shipment return charges or any similar charge(s) incurred through our carriage and/or delivery of any Consignment and you must satisfy yourself as to whether any of these charges will become due, and if so in what amounts, before completing an order with us.If any such charges become due as a result of our carriage and/or delivery of a Consignment on your behalf and are charged to us by any competent authority you agree to reimburse us fully in respect of the same within 7 days of our demand.
    Registration of minimum 1 debit/credit card is for verification purposes and also we charge for our service(s) based on the dimensions and weight of each consignment. We will check on the dimensions and weights of each consignment. In the event we find that the dimensions and/or weight of a consignment have been under-declared by you when checked by us, you agree:
    That the dimensions and/or weight that we reasonably determine may be used for the purpose of the calculation of our charges;
    We may charge any price difference to you in accordance with our current rates and may also charge an administration fee for correcting such underpayment/additional charges (together, “Additional Charges”);
    The additional charges will be request to top up from the debit/credit card as registered under your ARKOD account directly;
    We may suspend your ARKOD account until the additional charges are received by us. If we exercise this right we shall not be liable to you in any circumstances for any costs or losses arising directly or indirectly that you may suffer as a result of the suspension.

8.Payment & Surcharges, Refund & Cancellation

(a) It is generally free to use the Platform. For details about the cost it already written on our Website, beside the base rate,additional services would only apply if there are extra additional services are requested upon booking on our website/platform. please refer to the latest pricing guidelines posted on our Website and/or the Platform, which may be amended and updated at our sole discretion from time to time without prior notice. Unless otherwise agreed by us in writing, any payment made under this clause is non-refundable.
(b) Cash Payment: ARKOD will not encourage any cash payment unless the special request from the consignor was made upon booking therefore you understand and agree that any and all fees receivable or payable under completed orders shall be settled between you and carrier driver/mover(s) directly. In the event there is any dispute in relation to the settlement of fees, such dispute must be taken up with the relevant carrier driver/mover directly; and
(c) Non Cash Payment:

(i) You understand and agree that any and all fees receivable or payable under completed orders can be settled via credit card payment or payment gateway such as all kind of E wallet(Virtual wallet), online transfers, other non-cash method as approved by us from time to time via us (and not directly between you and Carrier driver(s)). You irrevocably authorize and appoint us as your paying agent to pay such fees to the logistic service Provider(s) on your behalf;
(ii) Where applicable, any and all fees receivable or payable under completed orders may be settled via deducting a corresponding point credit (“Client Credit(s)”) from your E wallet account (“Account”). Where applicable, the manner and the scale of deduction of Client Credits and relevant administrative fees/surcharges (if any) will be posted on our Platform and will become effective immediately upon disclosure to you. Your continued access or use of the Platform after such notice constitutes your consent to be bound by the scale of deduction of Client Credit and administrative fees/surchages (if any), as amended at our sole discretion from time to time. You may purchase, top-up, exchange or redeem Client Credit by any means as instructed by us from time to time. For the avoidance of doubt, (i) the Client Credits are non-transferable and their sole and exclusive purpose is for request for services provided by Participating Provider(s); (ii) any money used to purchase Client Credits is not refundable in any event; and (iii) unless expressly forbidden by Relevant Laws, the Client Credits are subject to expiration of the time period as posted on our Platform from the date of purchase, top-up, exchange, or redeem.
(iii) Deferred Settlement: Where applicable, we may allow any or all fees receivable or payable under certain completed orders to be settled within a time limit (as determined by us at our sole discretion from time to time). We shall issue to you invoice(s) regarding the aggregated amount of fees payable relating to any services provided by Participating Provider(s) via the Platform to you during the relevant time period together with our commission and/or administrative fees (as applicable). You understand and agree to make full payment of the relevant fees no later than the specified payment due date as shown on our invoice(s). You further understand and agree that in the event of late or default settlement of invoice(s), we shall be entitled to: (i) charge you interest and recover from you all relevant costs incurred regarding any such late or default settlement of invoice(s); and (ii) terminate or suspend your relevant account.
(iv) For the avoidance of doubt, if your specified non-cash payment channel becomes disrupted or otherwise becomes unavailable at the time of settlement, you understand and agree that you shall settle the then relevant completed order(s) immediately by way of cash to the Participating Provider(s) or online transfer to ARKOD smart logistic network sdn bhd.
(v) Surcharges -

I. Weight and dimension - By entering the weight and dimensions of your consignment/s you are pre-paying for the postage. If the consignment/s is heavier or larger, extra charges for the additional weight will be charged to the consignor's account. Additional charges will be at ARKOD 's normal rate. ARKOD's support team will be in contact with consignor when cases on weight discrepancy happens.
II. An extra charge for redelivery of any shipment may be done, if the shipper or a person representing the shipper was not available at the shipment venue during the period set for collecting the shipment (both which were set during the shipment order)
III. An extra charges may be made towards shipments that are meant to be sent to, or collected from, outskirt areas. This will be calculated in the quoting system at the time of booking.

1. RECONSIGNMENT OR DIVERSION condition and charges - Request for diversion must be informed to ARKOD smart logistic network Sdn. Bhd. Customer Service department in writing (e-mail, Whatsapp or SMS) or phone call.
2. Diversion prior to movement of a shipment shall bear the rate that would otherwise have applied if the shipment was originally scheduled for movement to the final destination.
3. Diversion en route shall be determined on the basis of the distance from origin to final destination via diversion point.
4. If the transport is returned to the origin point, the rate to be applied will be the applicable rate to the most distant point actually traveled in addition to the mileage rate from same back to point of origin.

IV. You are pre-paying for the postage charges. Any customs charges will be passed on in addition, should they arise
V. ADDITIONAL PICK UP/DROP OFF (STOP-OFF) The following provisions govern additional stops in transit to partially load or unload, except as otherwise specifically provided.

1. Items received from one receiver at one point at one time in one booking, may be stopped in transit for partial loading and/or unloading only at points within the scope of participating provider’s operations or as otherwise agreed by participating provider.
2. The party or parties authorized and designated by the customer to accept at a point or place of stop-off may be the same or other than the customer in the booking details.
3. The request for additional pick up or drop off must designate the following:

I. Stop-off point or points and places.
II. The weight, quantities, markings, and description of articles to be loaded or unloaded.
III. The name, contact number and address of the party authorized to accept item for unloading at point of stop-off.

4. A notation will be made on the booking details and description of the portion of the items unloaded at each stop-off.
5. The substitution of items for that originally loaded or any exchange of contents at a point or place of stop-off may be permitted if agreed to with customer and noted on booking details.
6. Additional charges on item(s) stopped to partially load or unload must be prepaid or guaranteed by the customer. If not prepaid, the customer must show on the booking details the name of one party from whom the entire charges, including the stop-off charges, shall be collected, which must be a party to whom a portion of the items to be delivered.
7. The rate that customer shall pay for mover’s stop-off service shall be assessed at the rate applicable from point of origin to stop-off location and/or from one stop-off location to another stop-off location in addition to the original charge for point-of-origin to the final destination.

VI. Refund , Cancellation
Failure collection can still sometimes happen when a driver does not manage to find the address or was delayed and did not manage to complete their round due to traffic congestions or for some other reasons. You may contact us to re-arrange your pick up date. Do ensure you are available for the new arrangement pick up date and your address is valid, so that the courier service crew can reach your place on time.

Otherwise, you may opt for the following options:
• Remind courier for collection - remind courier to pick up parcel as soonest possible.
• Rebook for a new courier - rebook option will be available upon second missed pick up of a parcel.
• Cancel shipment - cancel the shipment and shipment fees will be refunded

How to cancel my order?

Yes, as long as the parcel order is still under "schedule in arrangement" or "pending for collection". You may opt for the following options:.
• Contact customer support-contact our support team via email at customersupport@arkod.com.my for assistance.

9. Risk/Delay/Damage/Loss

  • Any item that is listed in our prohibited items, will be exempted from any claim against delay, damage and loss. Please check our Prohibited Items list for more information.

  • Your consignment/s must be packed to a professional standard. Any claim resulting from a parcel that is not packaged to a professional standard will be rejected. All items must be packed in a double walled box with further padding surrounding the item. Please see our recommended packaging guidelines.

  • In the event of damage all packaging must be kept for inspection. The item must be available for inspection in the state it was delivered, at the address it was delivered to. If the item is moved / repaired or if the packaging is not kept, the claim will be rejected.

  • Any item travelling through our services must be able to withstand a short drop, fragile items should not be sent though our services. Any item that is damaged as a result of a fall, with the packaging intact will therefore be declined. Please see our packaging guidelines for details on how to package your items correctly.

  • If the outside packaging is intact, then any claim for damage to the consignment will be invalidated as the internal packaging would not have been sufficient to protect the product.

  • If the box or packaging is clearly damaged on delivery, it is of paramount importance the recipient must sign for as 'DAMAGED' otherwise any claim for damage will be refused. It is the sender’s responsibility to inform the recipient of these terms and conditions.

  • We could not guarantee when your goods are transported or moved for the purpose of transportation, any risk (including accidental loss, destruction or deterioration) (“Risk“). for all lost and damaged parcels have to be reported within the time frame specified by each Participate Provider’s companies. Lost and damaged parcels reported after the specified time frame will not be eligible for the compensation claim. Below are the time frames specified for each courier companies.

Participating Provider Lost/Damaged goods reporting time frame Weight Max Cover
Agent A Item lost – 48 hours 100 kg Rm 300
Agent B Damaged – 48/24 hours 100kg below Rm 300

Please state your ARKOD order/tracking number and a detailed description of the claim/complaint. Allow 3 working days for us to review all details of the claim before we contact you.

10. Late Deliveries

  • 10.1 - If at any time, Participating Provider companies are prevented or delayed from starting, carrying out or completing any of the services because of a strike, lock out, labour dispute, weather conditions, traffic congestion, mechanical breakdown or obstruction of any public or private road or highway or any other cause beyond their control, you shall have no claim for damages against us for any loss that you may suffer as a result PROVIDED that, where the delay is caused by the mechanical breakdown of one of participating Provider vehicles, they shall use their best endeavours to provide a replacement vehicle with the minimum delay practicable.

  • 10.2 - We shall not in any circumstances be liable for any late delivery or missed delivery or failure to deliver caused by or contributed to by any deficient or ambiguous labelling of a consignment and you agree to be responsible for ensuring that such labelling is clear and unambiguous.

11. Special Request for Extra Man power, Mover or Installer

Manpower only Service

  • Manpower only service is only available upon request and limited to town area only. The service also subjected to availability and additional charge of minimum RM120.00 for manpower transportation charge. The manpower charge will be a minimum of RM120.00 per person and the manpower working hour will be from 9AM – 5PM and include break hour. Any request for additional service such as and not limited to, furniture assembly, packing and wrapping shall follow our standard rate published on the website.

  • Long push will apply when our movers have to push your belongings/goods from outside of your house/building to your entrance or carry the goods up to 1st floor or higher of the building. The extra fee for long push will be RM50 per manpower for distance between vehicle and entrance of between 50-100 meters and RM100 per manpower for distance between vehicle and entrance of between 101-150 meters.

Installation Service

  • ARKOD do not provide any installation service to you. We only can help you arrange installer to do installation service as a value added service we could provide.

  • Basic installation of individual television set or small electrical appliances only, but it does not include the installation of wall mounting and wall mounting brackets. An installation fee of RM50 surcharge / item is applicable for stacking kit installation of individual Dryer.

  • For large electrical items that require extensive and/or complex assembly/installation, we are happy to arrange this service for you with a reasonable fee by 3rd party. Basic installation of Furniture and Bedding set is included, but does not include installation of wall mounting and wall mounting brackets.

12. Limited Liability & Disclaimers

  • The Platform/our website is provided to you on an “as is” basis. We do not guarantee that the Platform/our website is compatible with your computer or mobile device or that (the contents of) the Platform and our website are free of errors, defects, malware and viruses or that the Platform and our website are correct, up to date and accurate.

  • We do not warrant and accept no liability in connection with the availability of the Services, the availability of transport and logistics services from the Participating Providers through the use of the Services, the accuracy of the information or data provided as part of the Services or the quality, suitability and timeliness of the services of the Participating Providers.

  • Any quoted pick-up or delivery date/times are best estimates only and we shall have no liability if a pick-up or delivery date/time exceeds any estimate given or otherwise exceeds your expectations for whatever reason nor shall we have any other liability to you in connection with the time at which you and/or the goods to be transported by any Participating Provider reach or fail to reach the destination.

  • Vehicles or mobile devices of Participating Providers registered with the Platform may be installed with GPS tracking device and/or other location tracking software or technology. Such vehicles or mobile devices are tracked using GPS or other location tracking technology to facilitate and improve route planning only. You acknowledge and accept that the location tracking feature is not error-free and the information provided by it may not be accurate. Your use of the location tracking feature is solely at your own risk and we accept no responsibility or liability in connection with any such use of and/or reliance on such location tracking information by you.

  • It shall be your sole responsibility to ensure that your valuable, unusual or any other items are covered by appropriate insurance. In case of lost items inside the vehicles of Participating Providers during the delivery journey, we will use reasonable endeavours to liaise with the relevant Participating Provider to locate such items. Each service comes with a limited amount of Transit cover. If you require coverage on the full amount then you must cover the full value of the shipment as the additional cover replaces the inclusive liability cover.otherwise agreed by us in writing, we shall not be responsible or liable for the loss of, or damage to, any such items.

  • We do not warrant and accept no liability in connection with the goods transferred and/or delivered through the use of the Platform. Any claim arising from damage to such property must be handled by and between the Participating Provider and the relevant Customer unless otherwise agreed by us in writing.

  • ARKOD’s liability is strictly limited to direct loss and damage of the shipment. All other types of loss or damage are excluded (including but not limited to lost profits, income, interest, future business), whether such loss or damage is special or indirect, and even if the risk of such loss or damage was brought to ARKOD’s attention before or after acceptance of the Shipment.

  • Transit cover applies to per consignment only and not per parcel within a multi-parcel consignment.

  • In the event of a claim, a cost invoice will be needed to prove the value of the consignment/s and photos must be supplied for all damage claims.

  • If the item is not sufficiently packed, the claim will be rejected. Please check our guidelines before ordering.

  • Please check our Prohibited Items list to see if you are able to make a claim.

  • Any item that is listed in our Prohibited Items section will be exempt from our liability cover.

  • Each individual is only allowed to have ONE personal and ONE company account with ARKOD. Shipments with duplicated accounts will be cancelled and the account will be suspended without prior notice. Shipments under delivery will be held in ARKOD headquater./branch offices/warehouse Unclaimed parcel/goods of over 30 days will be disposed and no longer be valid for claims.

  • The person placing the order is responsible for the information entered. ARKOD will not be held responsible for wrong information that is entered and no refunds will be given in this instance.

  • You are pre-paying for the postage charges and ARKOD applies these charges on your behalf to our account with the relevant carrier. We are not liable for any customs charges that may arise.

  • Loss or damage under the following conditions will not be covered:
    o Act of God
    o Consequences of war
    o Insufficient packaging / Incorrect labelling
    o Prohibited contents

  • ARKOD will deal with the person who placed the order only.

  • Our Liability is limited to the cost of sending the item only and to the insured value if a claim is raised. We will not be liable for any further claim for any loss of profit, administrative inconvenience, disappointment, or indirect or consequential loss or damage arising out of any problem in relation to the service you ordered.

  • The use of the Platform and/or the Services is at your sole risk. To the fullest extent permitted by applicable law and unless otherwise agreed by us in writing, we shall not be liable for any damages resulting from or in connection with the use of or inability to use the Platform and/or the Services (including but not limited to any consequential, indirect or incidental damages or any loss of profit or damages to your computer or mobile device). Without prejudice to the foregoing and insofar as permitted under applicable law, our aggregate liability shall in no event exceed the Max Liability Amount or an amount recoverable by us pursuant to the insurance policies maintained by us (if any).

  • You may also find some useful information in our Frequently Asked Questions about our parcel and pallet delivery services

13. Modification of Terms and the Services

We may, at our sole discretion, from time to time amend or otherwise modify or replace any of these Terms, as it deems fit, or change, suspend or discontinue the Platform and/or the Services (including but not limited to the availability of any feature or content) by sending you notice through the Platform or by posting a notice on our Website, which shall be effective and binding on you upon notice or posting. We may also impose limits on certain features and services or restrict your access to part or all of the Services without notice or liability. You acknowledge and agree that it shall be your responsibility to review the Terms regularly and also the Terms applicable to any region where you use the Service which may differ from the region where you registered for the Platform (the “Alternate Region”) whereupon the continued use of the Service after any such changes, whether or not reviewed by you, shall constitute your consent and acceptance to such changes. You further agree that usage of the Services in the Alternate Region shall be subject to the Terms prevailing for the Alternate Region.

14. Personal data and privacy

The collection, use, storage, processing and transfer of your personal data are generally subject to our Privacy Policy, the latest version of which is at our Website. Our Privacy Policy, as may be amended and updated from time to time as it deems fit at our sole discretion, is incorporated by reference into these Terms. You acknowledge and agree that it shall be your responsibility to review the Privacy Policy regularly and also the Privacy Policy applicable to the Alternate Region whereupon the continued use of the Service after any such changes, whether or not reviewed by you, shall constitute your consent and acceptance to such changes. You further agree that usage of the Services in the Alternate Region shall be subject to the Privacy Policy prevailing for the Alternate Region.

15. Miscellaneous

(a) You may not assign or transfer any of your rights or obligations under these Terms to any person without our prior written approval. We may assign and transfer any of our rights and obligations under these Terms to any party and notify to you of such assignment or transfer. We warrant that your rights under these Terms shall be maintained by the assignee. You have the right to unilaterally terminate to use the Platform if you do not agree with the assignment. By continuing using the Platform, you will be considered agreeing the assignment.
(b) We may give notice by means of a general notice on the Platform, or by electronic mail to your email address on our record or by written communication sent by regular mail to your address on our record.
(c) If any provision under these Terms is rendered void, illegal or unenforceable in any respect under any applicable law, the validity, legality and enforceability of the remaining provisions shall not in any way be affected by it and shall continue to apply.

16. Written agreement shall supersede these Terms

These Terms are generally applicable to your use of the Platform and/or the Services. However, in the circumstances where we have entered into a written agreement with you or otherwise agreed such terms with you in writing, then in the event of discrepancies, terms in such written agreement or otherwise agreed in writing shall prevail when seeking to resolve any such discrepancy.

17. Closure of account

  • Account holder may close their ARKOD account in accordance with the Terms and Conditions stated under "Closure of account" clause. Account holder shall pay off any remaining charges, dispute fee or administration fee as given upon termination.

  • Account closure may subject to administration fee.


These Terms and Conditions shall be governed by and interpreted in accordance with Malaysian law and the parties irrevocably submit to the exclusive jurisdiction of the Malaysian courts.