Please inform us via hotline/message or email customersupport@arkod.com.my right away. If the courier is found to be at fault or due to any beyond circumstances such as (weather, traffic conditions, store loading and wait times, and other unexpected barriers to loading or unloading. We will inform you of the new pickup date for the next day.
Last-minute pickup rescheduling by the customer is not encouraged. However, for unavoidable situations, you may reschedule the pickup from the shipment menu within 6 hours via our website.
Also refer to “dimensional weight”. It is a billing technique that measures a package's length, width and height. Our system automatically calculates the correct volumetric weight for your consignment/parcel.
For parcels under declared weight, ARKOD will charge the difference at our full tariff rate. The full tariff will be charged automatically via deduction of your ARKOD account and you will be notified by email.
E-credits (Arkod Points) are valid for 18 months from the top-up date.
This means that the points' validity is reset/will start counting once every top-up is made.
There will be no refund of credits upon expiry/if no top-up is made after 18 months (the remaining points will be deducted from your account “reset to zero points”).
Customer/Consignor are encouraged to upload the item’s/parcel’s photo (Format: jpeg, png, pdf) with a maximum size of 1MB for our reference, assist for packaging guide, item/parcel size estimation, etc.
Ensure that your parcel or item is ready for pickup on the designated date & time. Charges will apply correspondingly, with deductions from the credit on your ARKOD account for the unloaded item or an empty truckload on that day.
The carrier driver from certain companies may leave a calling card at the doorstep requesting manual collection OR we will inform you of the delivery rescheduled for the next day. Otherwise, the consignment may be returned to the depot. The consignee can pick up their goods or parcel from the depot.
Undelivered status indicates the driver has failed to deliver the parcel. This happens when the receiver is not present to receive the parcel. The receiver may reschedule the pickup by contacting our hotline or emailing us at customersupport@arkod.com.my
If the courier is found to be at fault or any beyond circumstances such as (whether, working hours, traffic conditions, store loading and wait times, and other unexpected barriers to loading or unloading, we will inform you of the reschedule for the next day.
Manpower required means the Van/Lorry driver needs to bring an extra helper to assist in the loading and unloading. The number of manpower required would mean the number of helpers requires, not including the driver.
Once the task/assignment is accepted, it CAN NOT be cancelled unless there are last minutes changes. Please notify or provide your reason. Multiple cancellations will lead to your account suspension.
Agents are required to call or reach out to the sender/receiver before pickup and delivery for their availability. Please reschedule the pickup/delivery time and date for the following available day. You can leave the parcel at the door ONLY with the consent/request of the receiver with proof of photos and SMS/message.
Yes. If you are interested, please sign-up for our agent account and email us your interest. Our agent application form can be found at https://arkod.com.my/ - Agent Application.
We will contact you to further your application and discuss your future task.
