Cancellation & Refund Policy

Failure collection can still sometimes happen when a driver does not manage to find the address or was delayed and did not manage to complete their round due to traffic congestions or for some other reasons. You may contact us to re-arrange your pick up date. Do ensure you are available for the new arrangement pick up date and your address is valid, so that the courier service crew can reach your place on time.
Otherwise, you may opt for the following options:

  • Remind courier for collection - remind courier to pick up parcel as soonest possible.

  • Rebook for a new courier - rebook option will be available upon second missed pick up of a parcel.

  • Cancel shipment - cancel the shipment and shipment fees will be refunded

How to cancel my order?

Yes, as long as the parcel order is still under "schedule in arrangement" or "pending for collection". You may opt for the following options:

  • Contact customer support-contact our support team via email at support@arkod.com.my for assistance.