Shipping Policy

Collection & Delivery:

  • Our website takes all booking data as per the customers input when using the Quote & Book system. If the collection does not happen or was not given within the time slot allocated, it is the customer’s responsibility to inform ARKOD via email of a failed or partial collection. We will then endeavor to rearrange another collection which is convenient to the customer. If not reported or given to the carrier, orders will be valid for only seven (7) days. Over time of orders will automatically be cancelled through system without refund.

  • Collections & deliveries are made on working days only. Kindly refer to the operation hours for East Malaysia states:
    - Monday to Saturday (1300 pm and 1800pm hrs local time)
    - Sunday & Public holiday OFF
    Noted: unless special arrangement already been made and agreed upon for timing beyond previously mentioned time.

  • Appointments shall be made at no charge. Participating provider shall not be liable for late deliveries or unkept appointments due to circumstances beyond mover’s control such as but not limited to weather and traffic conditions, store loading and wait times, customer special requests, and other unexpected barriers to loading or unloading.

  • Only BL/consignment note generated by ARKOD is acceptable for collection and delivery. A /consignment note MUST be printed out in good condition.

  • The consignor or representatives have to be at the collection address during collection hours as stated under carrier service info. No refunds and re-collection of shipments for unattended collection.

  • Please note that all guaranteed services start once the consignment is collected. No refunds will be given once the parcel/goods has been collected by transporter(lorry driver) / dropped to collection point or carrier warehouse /office /branch. If the collection fails, it is the customer's responsibility to inform ARKOD to reschedule for the next collection. No refunds or discount for failed collections.

  • If the consignee is not in during delivery, carrier driver from certain companies may leave a calling card at the door step requesting for manual collection. Otherwise, the consignment may to be returned to depot.Consignee can pick up their goods or parcel from the depot

  • Third Party Collections: This is where the customer is arranging for a collection from a third-party, where the collection address does not belong to the account holder.

  • It is the customer's responsibility to ensure there is somebody at the third-party collection address to hand the goods to the transporter

  • Track & Trace details are only available after the collection of consignments.

  • The consignor must request for a signature on the Sender’s Copy or delivery form ) from the transporter driver upon collection.

  • Any shipments which were not attached with a Consignment Note imposes no responsibility upon the carrier if anything were to happen to the shipment during transit.

  • Carrier driver/mover/installer assumes no responsibility for insuring or otherwise providing for clearance of lorry through or inspection by premise’s management. Carrier driver/Mover/installer is not responsible for the application for entry permit into pickup or delivery premise if the management rule and regulation require entry pass or permit to be applied before hand.

  • Carrier driver/Mover or party in possession shall not be liable for loss, damage, deterioration of the goods or delay in delivery due to the process for management clearance or inspection.

  • For customize services, once order has been successfully placed, cancellation is not allowed and no refund will be given

  • The rates named herein include pickup or delivery at all points within the limits of the cities, towns, villages and other points from and to which rates apply, but each booking will include only pickup and one delivery unless special request are made and the additional charges is agreed upon.

  • WAITING TIME: Carrier driver/Mover shall allow (one) hour of waiting time both for loading and unloading to begin. Such time shall commence from the time the mover arrived or from the time the mover was requested to wait for loading or unloading to start, whichever is later.

  • For Large items such as Furniture, electric Appliances include washers, dryers, refrigerators, massage chair. We are unable to deliver on Sundays, Public holidays or at specific times(e.g. at 9am before 5 pm. After 7pm etc) our delivery fee is not inclusive of any additional costs such as installation or 3rd party fees.

  • There will be an additional delivery charge for buildings without lifts or if your products cannot fit in the lift and the Participating provider team has to use the stairs. Our delivery service only covers addresses within 30m from the unloading point. A RM50 surcharge/item will be collected by the delivery service provider for addresses outside this scope.

International Shipment:

  • Shipper shall pay or reimburse the cargo for all Shipment charges, ancillary charges, duties and taxes owed for services provided by the forwarding agent or incurred by the forwarding agent on Shipper’s or Receiver’s or any third party’s behalf and all claims, damages, fines and expenses incurred if the Shipment is deemed unacceptable for transport.

  • Custom Clearance: You are pre-paying for the postage charges of your consignment/s only. ARKOD has no control over any customs queries or charges that may arise. Customs charges must be paid in addition by the receiver when delivery is made. ARKOD reserves the right to pass these charges directly onto the person that placed the order. If you do not wish to pay the charges and the consignment is returned, all return charges will also be passed on. We shall not be responsible for any local customs charges, import taxes or duties, temporary import export charges, shipment return charges or any similar charge(s) incurred through our carriage and/or delivery of any Consignment and you must satisfy yourself as to whether any of these charges will become due, and if so in what amounts, before completing an order with us.If any such charges become due as a result of our carriage and/or delivery of a Consignment on your behalf and are charged to us by any competent authority you agree to reimburse us fully in respect of the same within 7 days of our demand.
    Registration of minimum 1 debit/credit card is for verification purposes and also we charge for our service(s) based on the dimensions and weight of each consignment. We will check on the dimensions and weights of each consignment. In the event we find that the dimensions and/or weight of a consignment have been under-declared by you when checked by us, you agree:
    That the dimensions and/or weight that we reasonably determine may be used for the purpose of the calculation of our charges;
    We may charge any price difference to you in accordance with our current rates and may also charge an administration fee for correcting such underpayment/additional charges (together, “Additional Charges”);
    The additional charges will be request to top up from the debit/credit card as registered under your arkod account directly;
    We may suspend your ARKOD account until the additional charges are received by us. If we exercise this right we shall not be liable to you in any circumstances for any costs or losses arising directly or indirectly that you may suffer as a result of the suspension.