Customer Service Vacancy
Reports To: The Customer service will report to supervisor or Manager for the duty.
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customer are frustrated and have experience working with computers.
Responsibilities
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Maintaining a positive, empathetic, and professional attitude toward customers at all times.
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Responding promptly to customer inquiries.
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Communicating with customers through various channels.
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Acknowledging and resolving customer complaints.
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Knowing our products and services inside and out so that you can answer questions.
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Processing orders, forms, applications, and requests.
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Keeping records of customer interactions, transactions, comments.
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Communicating and coordinating with colleagues as necessary. (marketing & sales dept).
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Providing feedback on the efficiency of the customer service process.
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Managing a team of intern customer service representative.
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Ensure customer satisfaction and provide professional customer support.
Requirements
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Able to work independently and team together.
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Persuasive speaking skill, able to use positive language and word.
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Adaptability and flexibility.
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Self-control, patience, effective listening, adaptability.
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Time management.
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Initiative, willing to learn and improve knowledge, keep your word after promise.
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Experience working with related field. Customer service or Marketing executive or logistics and e-commerce firm before is an added advantage.
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SPM/STPM/ Diploma/Higher Diploma/B.A degree.
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Fresh graduates are welcome.
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