Please read these Terms and Conditions carefully before using the services offered by Arkod smart logistic network Sdn Bhd (“ARKOD”) or (“We”, “Us”, “Platform” or “Our”), a company incorporated under the laws of Malaysia. These terms set forth the legally binding terms and conditions for your use of Our Services as contained in http://www.arkod.com.my (“Website”) (collectively with the site, referred to as “Services”).
By accessing this site, you are indicating your acknowledgement and acceptance of these terms of use. These terms of use are subject to change by our company at any time in its discretion.
Your use of this site after modifications are implemented constitutes your acknowledgement and acceptance of the changes. ARKOD may amend any Terms at any time by posting the relevant amended and restated Terms on the Sites.
You acknowledge that the internet is not a secure medium and information submitted for the Services hosted on Our Website may be accessed by third parties. ARKOD accepts no liability whatsoever in this circumstance.
We offer a technology platform to provide information and a means for you to obtain services from Participating Providers. We act only as an intermediary between you and the Participating Provider(s)(Carrier) and we are not your agent.
Certain items are Prohibited Items and cannot be sent by any of our services. If collected by a carrier, you are liable to be surcharged and your parcel returned with no refund.
Shipments must not exceed limits gazetted by the Land Public Transport Commission (SPAD) and Road Transport Department (JPJ).
Monday to Saturday: 13:00 PM – 18:00 PM (Local Time)
Sunday & Public Holidays: OFF
Orders remain valid for only seven (7) days if partial collections occur. Overtime orders automatically cancel without refunds. Only standard BL/consignment notes generated by ARKOD are accepted.
Waiting Time Limit: Mover allows exactly one (1) hour of waiting time for loading/unloading operations.
Large Items Policy: Furniture, washing machines, dryers, refrigerators, and massage chairs cannot be delivered on Sundays, Public Holidays, or precise customized times (e.g., before 5 PM / after 7 PM).
Staircase & Distance Fees: Surcharges apply for locations lacking functional lift capacities or handling situations exceeding 30 meters from the unloading point (RM50 surcharge per item apply outside scope).
Shipper shall pay or reimburse the cargo for all Shipment charges, ancillary charges, duties, and taxes owed for services provided by the forwarding agent. Customs charges must be paid in addition by the receiver when delivery is made.
If dimensions or weights are found to be under-declared during verification checkpoints, ARKOD reserves the absolute right to collect price discrepancies directly from registered credit cards and/or suspend the account indefinitely.
Refer to policy text parameters:
It is generally free to use the Platform. Base rates and additional service costs are detailed on our Website/Platform. Pricing guidelines may be updated at our sole discretion without prior notice. All payments made under this clause are non-refundable unless agreed in writing.
ARKOD does not encourage cash payments unless a special request is explicitly logged upon booking. All completed order fees must be settled directly between you and the carrier driver/mover. Any fee settlement disputes must be taken up with the carrier driver/mover directly.
Fees can be settled via credit card, approved payment gateways, or E-wallets. You authorize ARKOD to act as your paying agent. Fees may also be settled by deducting Client Credits from your Account E-wallet. Client Credits are non-transferable, non-refundable, and subject to expiration timelines posted on the Platform.
ARKOD may allow fees to be settled within a specific time limit via aggregated invoicing. Full payment must be made no later than the specified due date. Default or late settlements entitle ARKOD to charge interest, recover recovery costs, and terminate or suspend your account. If non-cash channels become disrupted, you must immediately settle the completed order via cash to the provider or via online transfer to ARKOD smart logistic network sdn bhd.
If a driver fails a collection due to traffic or address lookup failures, you can contact us to rearrange the pickup date. Alternatively, you may remind the courier for collection, rebook for a new courier (available after a second missed pickup), or cancel the shipment entirely to receive a refund of shipment fees.
How to cancel? Orders can be canceled as long as the parcel is under "schedule in arrangement" or "pending for collection" by contacting customer support at customersupport@arkod.com.my.
| Participating Provider | Lost/Damaged Goods Reporting Time Frame | Weight Scope | Max Cover Limit |
|---|---|---|---|
| Agent A | Item lost – 48 hours | 100 kg | Rm 300 |
| Agent B | Damaged – 48/24 hours | 100kg below | Rm 300 |
Please state your ARKOD order/tracking number alongside a comprehensive claim description. Allow up to 3 working days for claim review workflows before contact.
10.1 — If Participating Providers are delayed or prevented from executing services due to strikes, lockouts, labor disputes, weather conditions, traffic congestion, mechanical breakdown, or road obstructions, you shall hold no claim for damages against us. For vehicle breakdowns, providers will use best endeavors to supply a backup unit with minimum delay.
10.2 — ARKOD accepts zero liability for late or missed deliveries caused or contributed to by deficient or ambiguous consignment labeling. Clear labeling remains the responsibility of the customer.
ARKOD does not provide direct installation services; we only arrange third-party installers as a value-added convenience. Basic installation covers standard furniture and bedding sets, but completely excludes wall mounting or brackets. An installation fee of RM50 surcharge / item applies directly to stacking kit installation for individual Dryers. Complex large appliances requiring technical assembly are outsourced via 3rd party providers for a reasonable fee.
The Platform/Website is provided to you strictly on an “as is” basis, without guarantees regarding device compatibility or error-free, malware-free performance. Any quoted pickup or delivery times are rough estimates only; ARKOD carries zero liability if an actual route window exceeds estimates.
• Insurance Coverage: Appropriate insurance coverage for valuable or unique items remains the client's sole responsibility. Transit cover applies strictly per consignment only, not per individual parcel within a multi-parcel booking. Prohibited items are entirely exempt from liability cover.
• Account Allocation Restrictions: Every individual is allowed a maximum of ONE personal and ONE company account. Duplicated accounts trigger immediate cancellation and suspension without notice. Cargo linked to suspended accounts will be held at headquarters—unclaimed parcels exceeding 30 days are disposed of without claim recourse.
• Force Majeure Exclusions: Loss or damage linked to an Act of God, consequences of war, insufficient packaging, or incorrect labeling will not be covered under any condition.
• Indirect Damages: Liability is strictly restricted to the sending cost of the item and the explicit insured value. All special, indirect, or consequential damages (including lost profits, interest, income, or administrative disappointment) are fully excluded. Aggregate liability shall in no event exceed the Max Liability Amount.
We may, at our sole discretion, modify, amend, or replace any portion of these Terms or suspend features of the Platform at any time by posting notice directly on our Website or Platform. It remains your personal responsibility to review these Terms regularly. Continued access to the Services after postings are implemented legally constitutes your absolute acceptance of the changes. Using services inside an Alternate Region subjects you to the terms prevailing in that specific territory.
The collection, use, secure storage, processing, and backend transfer of your personal data remain fully subject to our standard Privacy Policy posted on our Website. This framework is completely incorporated by reference into these binding Terms. Continued use of our Platform tracking or booking structures establishes validation and consent to data adjustments across all applicable operational regions.
• (a) Assignment Restrictions: You are barred from transferring or assigning your rights/obligations under these Terms without prior written approval from ARKOD. ARKOD may transfer or assign its rights to any third party and will issue notice. Continuing to use the platform following assignment notices implies consent.
• (b) Communications: Notices may be dispatched via general updates on the Platform, direct email to your registered address, or postal mail.
• (c) Severability: If any isolated provision is rendered completely void, illegal, or legally unenforceable by a court, the validity, legality, and enforceability of the remaining operational provisions shall not be affected.
These generalized terms apply universally to all digital service platform users. However, in specific scenarios where ARKOD has entered into an independent, signed written contract with you, the explicit terms within that written contract will completely prevail if any textual discrepancies or legal contradictions are identified.
Account holders may completely close their corporate or personal ARKOD account at any time in accordance with the standard legal rules outlined in our "Closure of account" clause. The terminating party must completely clear all remaining financial charges, lingering dispute fees, or administrative penalties upon contract termination. Final account closure processes may be subject to specialized administrative fees.
These structural Terms and Conditions shall be fully governed by, structured under, and interpreted strictly in accordance with Malaysian Law. All interacting contract parties irrevocably and completely submit to the absolute and exclusive jurisdiction of the Malaysian Courts to resolve any legal disputes or arbitration requirements.