Please read these Shipping Policies carefully before using the services offered by Arkod smart logistic network Sdn Bhd (“ARKOD”) or (“We”, “Us”, “Platform” or “Our”), a company incorporated under the laws of Malaysia. These terms set forth the legally binding terms and conditions for your use of Our Services as contained in http://www.arkod.com.my (“Website”) (collectively with the site, referred to as “Services”).
By accessing this site, you are indicating your acknowledgement and acceptance of these terms of use. These terms of use are subject to change by our company at any time in its discretion.
Our platform systematically processes booking records directly from parameters configured on the Quote & Book system. If a collection setup breaks down or fails to materialize within the allocated slot, it is the user's sole responsibility to alert ARKOD via email. Unreported or outstanding unhandled orders remain valid for exactly seven (7) days before system auto-cancellation triggers without refund.
| East Malaysia Regional Vectors | Standard Operational Hours |
|---|---|
| Monday to Saturday | 13:00 PM – 18:00 PM (Local Time) |
| Sunday & Public Holidays | OFF System |
Note: Operation parameters outside these metrics require explicitly agreed, authorized special arrangements.
Appointments are generated without transactional costs. Providers hold zero liability for delayed routes or unkept time tiers resulting from events outside direct mover control (including weather variables, terminal bottlenecks, customer shifts, or unlisted loading barriers).
Every handoff requires an official, uncompromised consignment note/BL generated specifically by ARKOD, printed cleanly in good condition. All shipments lacking a verified Consignment Note strip the carrier of liability for transit issues.
The consignor or structural proxy must remain at the designated pickup coordinates throughout specified hours. Unattended locations trigger immediate forfeiture of processing fees with zero re-collection rights. Guaranteed service metrics initialize upon collection verification; no refunds apply once items pass to the transporter or carrier depot.
If the consignee is unavailable during drop-off loops, the delivery team may drop a physical calling card for manual station pickup, or redirect the freight back to the hub depot for self-collection. Consignors must demand an authentic driver signature on their Sender's Copy upon handoff. Track & Trace indicators activate exclusively following verified cargo handoff.
When executing pickups from an address independent of the main account profile, the user must guarantee a physical proxy is present at the third-party location to hand over freight to the transporter. Custom customized orders are locked upon submission—cancellations and refunds are strictly prohibited.
Standard tariffs integrate single pickup and single delivery coverage across the municipal boundaries specified in the route booking. Additional multi-stop legs require specialized pre-clearance and authorization.
• Premise Management Controls: Transit crews assume no liability for processing building entry validation, property inspection protocols, or securing entry passes. Delays or deterioration resulting from property clearance holdups trigger zero carrier liability.
• Waiting Time Matrix: Crews grant exactly one (1) hour of combined waiting flexibility for loading/unloading operations. Timing begins from driver arrival or the designated wait call, whichever occurs later.
Heavy or bulky commodities (including furniture, washing machines, dryers, refrigerators, and massage chairs) cannot be delivered on Sundays, Public Holidays, or outside typical daytime slots (e.g., prior to 9:00 AM, between 12:00 PM – 5:00 PM, or after 19:00 PM). Base delivery rates strictly exclude third-party fees or specialized assembly setups.
Elevator-deprived complexes or items that fail lift size envelopes require manual staircase portage, triggering additional delivery fees. Service scopes extend to a maximum of 30 meters from the physical unloading point. Failing this radius parameter invokes a mandatory RM50 surcharge per item, collected directly by the on-site provider.
Shippers are required to cover all base freight costs, ancillary processing fees, import duties, and penalties generated by forwarding agents or border authorities. Platforms only bill for postage fees; local border assessments, export taxes, or return handling charges must be cleared directly by the receiver upon delivery. If cargo is rejected and sent back, all return handling fees are passed directly to the account owner, who must fully reimburse ARKOD within 7 days of notice.
Linking a minimum of one (1) valid credit or debit card is mandatory for verification and automated audit processing. If an audit reveals under-declared weight or sizing, the user agrees that: