Please read these Cancellation Policies carefully before using the services offered by Arkod smart logistic network Sdn Bhd (“ARKOD”) or (“We”, “Us”, “Platform” or “Our”), a company incorporated under the laws of Malaysia. These terms set forth the legally binding terms and conditions for your use of Our Services as contained in http://www.arkod.com.my (“Website”) (collectively with the site, referred to as “Services”).
By accessing this site, you are indicating your acknowledgement and acceptance of these terms of use. These terms of use are subject to change by our company at any time in its discretion.
Collection failures may occasionally occur if a courier agent is unable to locate the specified address, experiences route disruptions, or encounters unexpected traffic bottlenecks. Shippers retain the right to request a collection date adjustment. It remains the user's responsibility to verify address accuracy and ensure a physical proxy is on-site during the newly scheduled window to guarantee timely execution.
Alternatively, users can invoke the following resolution routes if a pickup falls through:
Issue an immediate system ping prioritizing your parcel for the earliest available pickup slot.
This secondary routing parameter unlocks automatically on your dashboard following a second consecutive missed collection.
Cancel the delivery assignment entirely. All processed transit fees will be safely reversed to your balance.
Cancellations can be initialized natively if your shipment resides strictly under either of the following system lifecycle stages:
If your consignment meets the verification states listed above, initiate the support flow via email: